---
title: "AI agents"
url: "https://dev5.spaceo.in/fieldcampai-nextjs/uk/ai-agents/"
date: "2026-10-01T12:05:44+00:00"
modified: "2026-10-01T12:05:48+00:00"
type: "WebPage"
resource: "https://dev5.spaceo.in/fieldcampai-nextjs/uk/ai-agents/"
timestamp: "2026-10-01T12:05:48+00:00"
author:
name: "Jenish C"
word_count: 1747
reading_time: "9 min read"
summary: "AI agents · UK"
description: "AI agents · UK AI agents for trades. The admin, done while you work. FieldCamp’s AI agents chase unpaid invoices, follow up quotes, fill gaps in the d..."
language: "en"
schema_type: "WebPage"
---
# AI agents
_Published: October 1, 2026_
_Author: Jenish C_
AI agents · UK
# AI agents for trades. *The admin, done while you work.*
FieldCamp’s AI agents chase unpaid invoices, follow up quotes, fill gaps in the diary and send the office a summary of the day. They work from your own jobs and customers, and they ask you first wherever you want a say.
[Book a demo ](https://calendly.com/jeel-fieldcamp/fieldcamp-x-uk-field-service-operators) [Browse the agents](#agent-library) Ready-made agents · You choose what needs your OK · Every run logged
app.fieldcamp.aiAgents / **Invoice Payment Reminder** Active RunsInstructionsTriggerConnectionsNotificationsTrigger**Event · invoice overdue**Connections**Gmail · QuickBooks**Asks first for**Replies to customers** TimeRecordResult09:02INV-2203 · Mr JonesReminder sent09:02INV-2198 · Hale DentalReminder sent08:40INV-2191 · Mrs AhmedPaid, stopped10:14INV-2207 · Oakfield LettingsNeeds approval**Customer asked:** “Can we split this into two payments?”
**Draft reply:** “Thanks, I’ve passed this to Sarah in our office, who’ll be in touch today about splitting the payment.”
Sample data for a demo business, Northgate Heating and Plumbing.
01The basics
## What is an AI agent for trades?
An AI agent is an admin assistant that works inside your job management software. It reads your jobs, quotes and invoices, does one piece of work end to end, *and hands anything that needs judgement back to you.*
Automation vs agent
### The same overdue invoice, two ways
A fixed automationIF invoice overdue
THEN send email #3- Sends the same email every time- Keeps going after a part payment- Can’t read the customer’s reply
Your office still reads every reply
A FieldCamp agent- Times reminders from the due date, not the send date- Sees a part payment and keeps chasing the balance- Answers the reply, and passes disputes to you- Stops the moment the invoice is paid
02The agent library
## An agent for the jobs *nobody gets round to*
Ready-made agents for every part of a trade business. Pick the ones you need and we set them up on your records.
**Call Copilot**Listens to inbound and outbound calls and hands your office a briefing on what was said and what happens next.
After every call**Inbound Lead Triage**Answers incoming texts and lead forms around the clock, asks for photos, and passes qualified enquiries to your team to quote.
When an enquiry lands**Customer Inquiry Concierge**Replies to customer questions by text from your own records, and hands anything it can’t answer to a person.
When a customer messages**Voicemail-to-Dispatch Copilot**Turns voicemails into structured notes with the urgency marked, so nobody replays messages at a red light.
When a voicemail arrives**New Request Triage Copilot**Sorts every new request, scores how urgent it is, spots missing details and suggests the next step.
When a request is created**WhatsApp Appointment Concierge**Sends visit confirmations, running-late notes and thank-yous over WhatsApp Business.
Around every visit**Schedule Gap Filler**A cancellation opens a hole in the day. It recommends which waiting work to pull forward to fill it.
When a visit is cancelled**Morning Route Optimizer**Each morning, runs the day’s unscheduled and any-time visits through route optimisation before the vans leave.
Every morning**Weather Reschedule Alert**Checks tomorrow’s forecast against tomorrow’s outdoor jobs and warns the office before the rain does.
Every evening**Daily Dispatch Summary**Summarises the day’s visit notes and completions, and flags anything that needs following up.
Every evening at 18:00**Estimate Drafter**Reads a new request, finds similar past jobs and drafts a detailed quote from your price book for you to approve.
When a request comes in**Request-to-Estimate Drafter**Turns request notes into a draft quote scope, with the assumptions it made written down.
When you ask**Estimate Follow-Up**Follows up a sent quote by email and answers replies, stopping when the customer books, replies or declines.
After a quote is sent**Invoice Payment Reminder**Reminds customers about an open balance on a cadence set by the due date, and stops the moment it is paid.
After an invoice is sent**Collections Prioritizer**Reviews overdue invoices and tells you which to chase first, how, and what to say.
When an invoice goes overdue**Low Inventory Planner**Watches low stock and tells you what to reorder first, based on which jobs it would hold up.
When stock runs low**Job Completion Notifier**When a job is marked complete, tells whoever owns the linked quote or invoice, so the next step happens.
When a job is completed**Weekly Reporter**Monday morning: the week’s numbers, a short summary and the follow-ups to act on.
Every Monday**Daily Revenue Reporter**Today’s revenue, jobs done and jobs booked, against yesterday and the same day last week.
Every evening**Weekly Team Performance**Each engineer’s week: visits, time on site and revenue, in one readable table.
Every Monday03A day of agent runs
## Wednesday, handled *before you’re home*
This is what an AI admin assistant for trades looks like in practice: small jobs done in the background, and the few that need you, waiting in one place.
**Agent activity · Wednesday 14 October**0 done0 asked you**Morning Route Optimizer**6 any-time visits put in order before the vans leaveDone**New Request Triage Copilot**Leak in M20 marked urgent, postcode and photos already thereDone**Schedule Gap Filler**13:00 cancelled in SK4 · suggests pulling forward the Patel boiler serviceAsked you**Estimate Follow-Up**Q-1190, new consumer unit · second follow-up sent, customer bookedStopped, booked**Invoice Payment Reminder**Oakfield Lettings asked for a payment plan · passed to SarahHanded to you**Low Inventory Planner**Diverter valves low · reorder first, 3 jobs this week need oneDone**Daily Dispatch Summary**Today’s completions and 2 follow-ups sent to the officeDone 04You stay in charge
## On its own, *or ask me first*
For every action an agent can take, you decide. Set it per agent, or set one rule for the whole business. Try it.
ActionWhat the agent does**Send a payment reminder**Invoice Payment Reminder**Reply to a quote question**Estimate Follow-Up**Move a job into a free slot**Schedule Gap Filler**Send the evening summary**Daily Dispatch Summary**Every run is logged:** what it read, what it did and what it sent.**Change it any time,** from one agent to the whole business. 05Get paid, win the quote
## Automate invoice chasing *and quote follow-up*
The two jobs most trades put off until Friday night. Both agents stop on their own the moment there’s nothing left to chase.
**Invoice Payment Reminder**OpenINV-2210 · Mrs Patel · £222.00 · due 28 Oct
**Invoice sent, 14 Oct**Reminders lined up from the due date**Friendly reminder, 25 Oct**Three days before it’s due**Due today, 28 Oct**Pay-by-card link included**Late reminder, 4 Nov**Only if there’s still a balance Already overdue when it was sent? The cadence starts from today, so the customer doesn’t get every reminder at once. **Estimate Follow-Up**SentQ-1190 · New consumer unit · Mr Jones, M14
0Quote sent**3**days**7**days**14**days**Day 3:** “Hi Mr Jones, just checking you got the quote for the new consumer unit. Happy to answer any questions.”Stops when they bookStops when they replyStops when they decline 06Setting one up
## From template to running, *without writing a prompt*
1**Pick an agent**Start from a ready-made agent that already knows its job.
Invoice Payment Reminder*Picked*Estimate Follow-Up*Add*2**Fit it to your business**We set it up with you: your records, price book, tone of voice and who it hands over to.
Hand disputes to*Sarah, office*Tone*Friendly, short*3**Choose what it may do alone**On its own, or ask you first, action by action.
Send reminder*On its own*Reply to dispute*Ask me*4**Create and activate**Set its trigger and who gets notified, then watch the first runs in the log.
Trigger*Event*Status*Active* Every setting, step by step, in the [guide to creating and configuring agents](https://docs.fieldcamp.ai/ai-agents/creating-and-configuring-agents).
07AI credits
## Agents run on credits, *with a hard ceiling*
You pay for the agent work you use. When your balance runs out, agents pause until you top up, so nothing keeps running and bills you afterwards. The AI dispatcher is part of every plan and never uses credits. Plans are on [UK pricing](/uk/pricing/), and the detail is in the [AI credits guide](https://docs.fieldcamp.ai/getting-started/ai-credits-balance-and-usage).
**AI credit balance**100% leftAI dispatcherNot metered 08One platform
## AI agents for field service, *next to the rest of FieldCamp*
[**AI receptionist**Answers the phone after hours or when lines are busy, and turns calls into requests the agents can pick up.
See the AI receptionist ](/uk/ai-receptionist/) [**AI dispatcher**Plans each engineer’s day by skill, area and drive time, and re-plans it when a job overruns.
See the AI dispatcher ](/uk/ai-dispatcher/) [**Invoicing and payments**Invoices raised from the job with a card payment link, synced to Xero or QuickBooks.
Read the invoicing docs ](https://docs.fieldcamp.ai/job-management/job-to-invoice) FAQ
## AI agents for trades, *answered*
**What are AI agents for field service?**
AI agents are assistants that work inside your job management software. They read your customers, jobs, quotes and invoices, then do a piece of work end to end, such as following up a quote or chasing an invoice, and hand anything that needs judgement to a person.
**How is an AI agent different from an automation?**
An automation follows a fixed rule, like sending the same email when an invoice is overdue. An agent works towards a goal: it reads the situation, answers the customer’s reply, and knows when to stop or hand over to you.
**Can it automate invoice chasing?**
Yes. The Invoice Payment Reminder sends reminders on a cadence set by the invoice due date, answers replies, passes disputes and payment-plan requests to your team, and stops the moment the invoice is paid.
**Does it follow up quotes automatically?**
Yes. The Estimate Follow-Up agent follows up a sent quote by email and answers replies, and it stops when the customer books, replies or declines.
**Do agents act without my approval?**
Only where you allow it. For each action you choose whether the agent does it on its own or asks you first, and you can set rules for the whole business. Every run is logged.
**Do I need to write prompts or build anything?**
No. You start from a ready-made agent, and we set it up with you around your records, your price book and your rules before it goes live.
**What does it cost to run agents?**
Agents run on AI credits with a hard ceiling. When the balance runs out, agents pause until you top up, so there’s no surprise bill. The AI dispatcher is part of every plan and never uses credits.
See the agents on your jobs
## Hand over the admin. *Keep the final say.*
Bring a week of quotes and invoices. On the demo you’ll see which agents would take them off your plate, and where they’d ask you first.
01**Your overdue invoices, chased**Reminders set from the due date, stopping when paid.02**Your open quotes, followed up**Replies answered, stopping when they book.03**Your rules on what needs your OK**Action by action, for one agent or all of them. [Book a demo ](https://calendly.com/jeel-fieldcamp/fieldcamp-x-uk-field-service-operators)
---
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