About this agent
Ships in the FieldCamp agent marketplace — built for shops whose customers live on WhatsApp and ignore everything else.
Appointment communication is a politeness loop with three beats: confirm it, remind them, thank them. Done well it reads like a conscientious office manager; done by template it reads like a parking notification. Most shops either skip beats or sound like the parking garage.
The concierge writes each message from the actual visit — the service, the tech's name, the window — in your shop's tone, over the channel your customers actually open. Scheduled visit, confirmation goes out. Completed visit, a thank-you with next steps. Customers reply to WhatsApp like it's a person, because the message reads like one wrote it.
What it actually does
Trigger: Visit scheduled / visit completed
- 1
Catches the booking
visit_scheduledFires when a visit lands on the calendar, with the client, service, and time window.
- 2
Writes it like a person
compose_messageReferences the actual service and time — your tone, the client's name, no template smell.
- 3
Sends on WhatsApp
send_whatsappThrough your connected WhatsApp number, where customers actually reply.
- 4
Closes the loop
visit_completedAfter completion: a thank-you, the next step if there is one, and a soft nudge toward reviews if you've configured it.
What you get
Every visit wrapped in confirmation, reminder, and thank-you messages that read human — with replies landing back in your inbox.
A run, as you’d see it
Agent runs land on a timeline — what fired, what the agent found, and the action waiting for a human. This is that screen.
Visit scheduled
Tomorrow 9–11 AM · AC maintenance
Details
Client
Dana M. — WhatsApp verified
Summary
Sent a confirmation for tomorrow's 9–11 AM AC maintenance visit with Marcus's name and a reply-to-reschedule line. Will send the post-visit thank-you when the job closes.
Routine confirmations and thank-yous send unattended on the beats you enable. It never negotiates schedule changes — replies route to your inbox.
By trade
Same agent, configured to how your vertical actually works.
Recurring visits get lighter-touch reminders — nobody needs a fresh introduction every week.
Prep instructions ride along with the confirmation — pets in, food covered.
Questions, answered
What happens when a customer replies?
The reply lands in your FieldCamp inbox like any WhatsApp message — the concierge doesn't argue about schedules. If they ask to move the visit, your office handles it; the agent picks the loop back up from the new time.
Can it send SMS instead of WhatsApp?
This template is WhatsApp-first because reply rates are dramatically higher where customers live on it. An SMS variant is a configuration change during setup, not a different agent.
Will customers feel spammed?
Three beats per visit, maximum, each one carrying real information — time, tech, next step. That's lighter than most shops' manual habit of a confirmation call plus a reminder text, and customers can opt out per the normal WhatsApp rules.