Septic pumping software that knows every tank at every property — down to the last gallon pumped.

01  The septic data model

Every tank at every property — down to the last gallon pumped.

FieldCamp does not ship a septic schema out of the box. It ships something better: the Custom Objects primitive — spin up Septic System, Tank, Pump-Out, Manifest, and Permit records in an afternoon, the same way the docs build HVAC equipment.

Typed fields — capacity in gallons, compartments, baffle condition, scum + sludge depth, household size — sit beside county-permit records, OEM warranty by serial, and the record-layout view dispatcher, driver, and CSR all share. One property record holds every pump-out, manifest, and baffle photo for the life of the tank — HOA and mobile-home parks add the Property → Unit → Asset hierarchy via parent-child links.

02  One yard, four cadences

Septic, grease, portable, lift station — on one customer, one data model.

Tank Track is septic-first. ServiceCore leans portable. The operator who actually shows up on Monday runs all four out of one yard — and pays for software that pretends they don't.

FieldCamp's Custom Objects + Recurring Jobs + Job Types let one customer carry four parallel cadences — 3-5 year pump-out, monthly grease-trap, weekly portable-toilet, quarterly lift-station — each with its own checklist, skill requirement, and price-book entry. The rules engine anchors every cadence to its own visit-complete event.

03  Lead and book

From tank backing up to scheduled — in ninety seconds.

Every inbound — voicemail, booking form, property-manager text — becomes a Request on the matching property. That record already carries the tank, the cadence, and the last-pump date — the CSR knows the cause before the homeowner finishes describing the symptom.

Online intake runs 24/7 via the branded booking page; phone callers convert via one-click Request-to-Job; the Command Center AI drafts the job — tank size, likely overage, deposit needed — before you finish the voicemail transcript. The built-in CRM holds the service history per property.

04  The cadence engine

Three years between pump-outs — the schedule writes itself.

EPA says every three to five years for a healthy residential tank. FieldCamp pairs Recurring Jobs with Workflows so the next pump-out is created the moment the current one completes — not the day a calendar timer expires.

Reminders fire at minus 30 / 7 / 0 days, and household size, sludge depth, and tank capacity pull the next visit closer or push it out. Service Agreements carry the multi-year terms; the rules engine enforces them.

05  AI dispatch

The right truck, the right cert — the tightest route.

The job tray drags an unassigned Pump-Out onto the truck with the remaining tank capacity to take it; route optimization reorders the stops so the density compounds.

Hierarchical skills route only the qualified driver — NAWT Vacuum Truck Tech, CDL Class B, confined-space entry. Live team tracking gives dispatch 30-second GPS breadcrumbs; tokenized ETA links let the homeowner watch the truck approach; Service Areas carry county-level zones. Honest caveat: stop-order optimization, not vehicle-class routing — you still know which bridges your 4,000-gallon vac truck cannot cross.

06  Onsite + manifest

Gallons, baffle photos, signature, manifest — on one form.

The driver opens the visit on the truck iPad and sees one form. Job Forms carry the septic checklist you build once and auto-attach to every Pump-Out: tank depth, scum, sludge, baffle, effluent filter, drainfield, photos.

Mobile forms tap-capture photos; Custom Log Templates hold the regulator's data — gallons pumped, disposal site, manifest number — beside the standard cost log. The customer signs on glass. The form completes offline at the disposal site and syncs the moment the truck climbs back to bars — everything attached to the property via Client Files.

07  Repair vs replace

Good, better, best — the homeowner picks at the kitchen table.

When the inspection shows a failed baffle or a failing drainfield, the tech opens an estimate with three options — Repair, Replace, Full system — pulled from price-book bundles.

The homeowner signs on the iPad right there; on a new install, the deposit module collects 25% on a Stripe link before the truck leaves the driveway. No second visit to close. No PDF email chain.

08  Get paid

Driver collects on-truck. QuickBooks settles overnight.

The completed Pump-Out auto-generates the invoice — base service, gallon overage as a configured line item, add-ons, tax. Payments route through Stripe — Pay Now link or stored card on file — or cash and check recorded on-site.

QuickBooks, Xero, or Wave syncs the invoice and the payment overnight. Honest list: Stripe card, cash, check, bank transfer — Tap-to-Pay, ACH, and Apple Pay are on the roadmap, not in the box today.

09  Audit day

WI DNR walks in. You export five years in two clicks.

Wisconsin NR 113.11(3) wants a daily log book. Florida Rule 62-6.010 wants five years of retention. Every visit already captures gallons, disposal site, manifest number, and driver signature via Custom Log Templates — so the five-year audit window is a two-click filter and export.

Manifests attach as Client Files and roll up in the job log. Ask the Command Center “which tanks did we pump in 2024 across Granby County” and it draws the dataset. FieldCamp captures and exports — it does not file with the state for you.

10  Capabilities for hauler operators

Everything else, in one grid.

The dedicated sections above carry the heavy load. The grid below catches the rest — every tile a shipped capability backed by docs. This is the full septic management software and septic app surface, from the homeowner's booking form to the dispatcher's live map.

Start with Built for any operation, then the complete guide to job management for the whole tour.

11  Why it matters

Route density is the lever. The software is the fulcrum.

One in five US households sits on a septic system, and EPA's SepticSmart puts the cadence at three to five years. Every minute trimmed off the next stop is profit; every gallon left in the truck is fuel.

Tank Track's own startup guide names route density — not pricing — as the single biggest variable in a hauler's P&L. FieldCamp's route optimization reorders the stops; live tracking keeps the dispatcher honest about where the time goes. We optimize stop order, not vehicle class — the density is yours to earn.

12  Related industries

If you run more than one trade out of one yard.

Most hauler shops do not stop at septic. The data model that holds Property → Septic System → Tank → Pump-Out → Manifest holds every adjacent trade too — built for any operation, same typed records, vocabulary flipped.

13  FAQ

Things hauler owners ask before they sign.

Honest answers for the hauler comparing FieldCamp to Tank Track, ServiceCore, PRO Septic, or spreadsheets and Jobber. If we don't ship something — Tap-to-Pay, weight-restricted routing, e-permit filing — we say so. The whole platform, one page.