Elevator maintenance software for the contractors who keep the cars running — and the MSAs renewing.

01  The elevator data model

Property → Bank → Car — plus the controller brand, plus the Cat-1 due date, plus the MSA scope.

FieldCamp ships an elevator layout built on typed serviceable records: Property → Bank → Car, with controller brand, drive type, Cat-1 / Cat-5 due dates, MSA scope, and open deficiencies as first-class fields. The horizontal FSMs flatten all of it into Customer → Asset.

Property managers and REITs sit on the Property → Unit → Asset model; a single REIT with 18 buildings runs on one multi-location account. The Equipment record carries model, serial, and service status; OEM warranty fields live on the car — no auto-flip on expiration; you wire a workflow for the alert. The Inspection Certificate is a parent-child custom object with number, fees, and expiration, on a layout that ships pre-configured but fully customizable.

02  The MSA scope card

Every car covered, every test cadence locked — the contract becomes a live record, not a PDF in the drawer.

Half of every contractor's revenue runs on the Maintenance Service Agreement — this is where elevator management software earns its keep. FieldCamp models the MSA as a standing service agreement with full-maintenance, T&I, OEM-parts, and lubrication-only templates.

Contract terms attach once and ride every monthly invoice. One recurring job record generates the monthly PM visits, annual Cat-1, and 5-year Cat-5 witness tests; the recurring invoice closes the loop. Because Cat-5 is the AHJ-witnessed touchpoint, the renewal conversation is timed to it — surfaced ninety days out, with leverage.

03  Cat-1 and Cat-5 cadence

Monthly PM, annual Cat-1, five-year Cat-5 — one recurring job per car, every cadence threaded into the route.

ASME A17.1 sets the calendar — annual Cat-1, three-year Cat-3 hydraulic, five-year Cat-5 load test — and the building owner is paying you to keep it. FieldCamp drives every cadence from a single recurring job record on each car.

The elevator inspection software view runs on job templates: "Annual Cat-1 Inspection" auto-attaches a NAEC CET skill, a 4-hour duration, and a linear pass/fail checklist (photo + signature, no conditional branching); "Cat-5 Witness Test" adds NAESA QEI-1 plus test weights. Hierarchical skills keep an IUEC apprentice off a Cat-1 sign-off. FieldCamp does not ship an A17.1 §8.6.1 MCP generator — the rolling history of every completed inspection form per car is the audit trail your QEI hands the AHJ: the elevator compliance software surface.

04  The 60-minute entrapment workflow

Outage call → AI Receptionist → AI Dispatcher → mechanic in transit — under five minutes, not five phone calls.

Entrapment is the only word the building owner cares about — the industry SLA is sixty minutes from call to on-site. This is what elevator dispatch software has to do: land the call in the unified inbox, auto-linked to the right Car record.

SMS from the building super, an after-hours VoIP call with transcript, WhatsApp, or an OEM IoT webhook — same lane. The AI Dispatcher proposes the closest qualified mechanic on real drive-time, capacity caps, and a 0–100% confidence score, gated on the required skill: mechanic-card holder with the Otis 411 diagnostic tool on truck. On approval the super gets a login-free live-ETA link refreshing every thirty seconds, and mobile forms keep working offline in the machine room. Entrapment is a high-priority job type; the sixty-minute SLA is a custom analytics dashboard, not a built-in widget.

05  The callback ledger

Billable vs non-billable vs repeat — the dashboard that predicts MSA cancellation before the property manager does.

Every elevator owner runs on a callback rate — the split that matters is billable, non-billable, and repeat-within-thirty-days, the three numbers that forecast an MSA cancellation. FieldCamp doesn't ship a pre-built "callback rate" widget; you build the split on custom dashboards and boards and custom views.

The built-in KPI layer covers route revenue, deficiency-close rate, and first-time-fix; per-visit job logs roll labor, miles, and expense up to the parent job, so the repeat-callback car shows its true profitability — usually in the red. Pattern recognition is the whole point: three door-operator callbacks in sixty days is not a maintenance problem — it's a modernization quote waiting to be sent.

06  Deficiency → quote → modernization

Repeat callbacks become a Good / Better / Best modernization estimate — and the customer e-approves one option.

Modernization is the second revenue engine — and it starts as a pattern in the callback ledger, not a cold quote. FieldCamp's good-better-best estimate puts three options on one document; only the approved option converts to a job.

E-signature captures signer, timestamp, and IP (FieldCamp's docs note it is not certified ESIGN/UETA). A 30% deposit request fires on signature, before parts go on order, and the work runs as a multi-day job — many visits under one parent — so the estimate → job → invoice chain stays unbroken from ledger pattern to wire transfer. FieldCamp does not ship AIA G702/G703 progress billing forms — contractors who need them pair an AIA tool on top.

07  Recurring revenue on autopilot

Monthly MSA invoice generated, card auto-charged, QuickBooks synced — before your AR clerk opens the laptop.

FieldCamp turns the first of the month into a one-line operation: the recurring job fires, the monthly MSA invoice drafts against contract terms, and the stored card is auto-charged via Stripe — retry logic included, charge ID stamped on the invoice.

Invoices and payments auto-sync to QuickBooks, Xero, or Wave, and pricebook bundles bill "Annual Cat-1 + Inspection Cleaning" as one lump-sum line. The property-manager portal gives Sarah K. past invoices, cert PDFs, open deficiencies, and a "Schedule next visit" button — no phone call. The Cat-5 renewal trigger is a user-built workflow — "if Cat-5 due in < 90 days, email PM + create renewal request" — from the template gallery or natural language. Documented payments cover Stripe cards and auto-pay; Tap-to-Pay and ACH are not in the surface.

08  Capabilities for elevator companies

Everything an independent ISP runs on — without leaving FieldCamp.

A modern elevator contractor doesn't need fifteen tabs — they need elevator field service software that covers the whole route, property-manager portal to truck inventory. The capability surface is the same one that runs HVAC and fire protection, labeled in elevator vocabulary.

UK / EMEA shops run the same platform as lift maintenance software, with WhatsApp inbound and outbound (WhatsApp setup). Every tile links to the docs that document it.

09  Why FieldCamp vs the elevator FSM lanes

Three lanes — and FieldCamp only competes in one of them.

The elevator software SERP fractures into three lanes that look the same and behave nothing alike — and FieldCamp competes in exactly one of them.

Lane A — OEM IoT operator platforms (KONE 24/7 Connected, Otis ONE, Schindler Ahead, TK MAX) live inside the asset; their fault alerts land in your unified inbox and become callback tickets — complements, not competition. Lane B — Vertical-specialist FSMs (LiftKeeper, FIELDBOSS, Smart Service, ElevatorPlus) speak elevator vocabulary but ship aging UIs and no modern AI — FieldCamp competes head-on here, with a modern AI Dispatcher and unified AI inbox. Lane C — Horizontal FSMs with an elevator landing page (Joblogic, ServiceTitan, BuildOps) win on price and lose on the data model: no Property → Bank → Car, no Cat-1 / Cat-5 cadence, no MSA scope card. Migrating off BuildOps, Jobber, ServiceTitan, LiftKeeper or FIELDBOSS follows the standard importer; the moat is the same one we use for commercial HVAC — typed serviceable records all the way down.

10  Related industries

Same data model. Different vertical.

Property → Bank → Car is one shape of the same FieldCamp vertical-agnostic core — every trade-specific page below sits on the same typed records, just with the vocabulary flipped. Residential elevator maintenance software buyers fit the same model (Property → Bank · 1 Car).

11  FAQ

What elevator companies ask before they switch.

Honest answers for the independent contractor comparing FieldCamp to LiftKeeper, FIELDBOSS, Smart Service — or spreadsheets and Jobber. If we don't ship something — AHJ filing, AIA G702/G703 progress billing, Tap-to-Pay — we say so.