Water damage restoration software for the contractor running the business — not the documentation.

01  The water-loss data model

Property → Loss → Affected Room → Drying Equipment — finally one record.

FieldCamp ships a restoration layout with typed custom objects: carrier, claim number, adjuster, category, class, drying goal MC, equipment serial — structured fields, not a notes-field dump. It doubles as your restoration CRM — homeowner, carrier, adjuster, and property manager on one record.

The canonical Property data model sits underneath. Stages & Workflows enforce Inspect → Mitigate → Dry → Restore phasing, and carrier, claim #, and adjuster live as Custom Fields on the Property — every estimate, photo, and invoice linked to the right loss.

02  24/7 emergency intake

The 2 AM burst-pipe call — answered, triaged, and on the board before your dispatcher's coffee.

Your branded online booking form is the front door. The AI Chat Assistant runs a Playbook that triages the loss — Cat 1 vs Cat 2 vs Cat 3, room count, carrier on file — then hands off to a human dispatcher with the request already qualified.

The call, SMS, WhatsApp thread, and AI conversation land on one unified inbox , and the qualified inquiry becomes a Request with urgency Critical — one click from a Job.

03  Skill-aware emergency dispatch

Route the loss to your closest IICRC-certified tech — not the closest pin.

AI Dispatcher matches the loss to a technician on three dimensions, not one: certification (WRT, ASD, AMRT), zone, and real driving distance. Hierarchical Skills hold each tech's IICRC certifications, so a Cat 3 sewage loss never lands on a tech who can't legally complete it.

24/7 schedules and service-area zones keep after-hours rotations honest. Each loss files as a high-priority job type, and live GPS plus a homeowner-facing ETA link turn "how soon?" into "Tariq's truck is 22 minutes out."

04  The daily drying log

An S500-shaped checklist that runs on the tech's phone — even with no signal in the basement.

FieldCamp's Job Forms turn the IICRC S500 daily drying log into a digital checklist — dry-bulb, RH, dew point, GPP, equipment placement, customer initials — plus per-room moisture readings. Techs complete forms on the phone with photos, signatures, and offline sync.

The admin form builder holds the template. Each daily check is one Visit on the parent Job, and Job Logs with custom log templates capture labor, mileage, and expenses per Visit. FieldCamp doesn't connect direct to your Protimeter or Delmhorst — readings are typed or dictated, and the meter-face photo attaches as evidence.

05  Multi-day drying as one job

A 5-day water loss is one Job with five Visits — phasing, photos, readings stay together.

A water loss is one Multi-day Job with one Visit per drying day — Inspect & Extract, Set Containment, Daily Drying Checks, Equipment Pickup, Final Reading. Stages & Workflows require signatures and photos before a phase advances.

The multi-day setup guide walks through reusable templates like "Water Loss · Cat 2 / 1500 sqft." Conflict detection stops double-booked drying checks, and a mold-watch Workflow fires when an Affected Room's MC hasn't moved in 48 hours.

06  Your drying-equipment fleet

80 dehus, 200 air movers, and the warehouse manager finally knows where they are.

Each dehumidifier, air mover, and HEPA scrubber is a record. Inventory Management tracks the fleet across warehouse and truck, and a Drying Equipment custom object ties each serialized unit to its Affected Room — no GPS chip required; location moves with the Visit.

Custom Fields hold brand, model, serial, and calibration-due date; on-site days roll up to billable equipment-day line items via Job Logs .

07  Good-better-best estimate

Three options. One signature. The work starts before the floor finishes draining.

Estimate Options support good/better/best tiers — frame them as Mitigate-Only, Mitigate + Restore, Full Build-back — and the homeowner picks one on the spot. Equipment-day pricing comes from the price book and bundles; signatures with timestamp and audit trail close the Work Authorization on the tech's phone.

Build from a saved template, attach the Work Authorization terms, and the approved tier converts via estimate → job → invoice — carrier and claim number stay linked to the Property via Custom Fields.

08  Deductible at signature. Invoice at drying-end.

Get paid faster than the adjuster reviews.

Collect the deductible as a deposit at work start via Stripe-powered online card payments (plus manual cash/check). The mitigation invoice goes out the moment the final reading is signed, drying-log PDF and photo evidence attached for the carrier.

With Stripe connected to your account, auto-deducting payments handle progress invoicing through the build-back, and everything syncs two-way to QuickBooks, Xero, or Wave on the Pro plan — no double entry.

09  The adjuster keeps up

Every drying day, the adjuster gets the readings, photos, and equipment justification — without your office calling.

A Workflow triggered on Visit-complete builds a Visit Summary PDF from that day's readings, photos, and equipment placement, then emails it to the adjuster on file.

Drying logs and photo evidence live on the Property's Files & Drive tab — the subrogation packet is already assembled. Adjuster name, email, and claim # sit on the Property as Custom Fields , and workflow examples plus pre-built workflow templates get you live in an afternoon.

10  After the dry

Mit ends, rebuild begins, and the same property record carries through to a 30/60/90-day mold re-check.

Build-back runs as a multi-phase project on the Construction data model — demo, drywall, paint, flooring, final inspection — with subcontractors and change orders. Permits attach to the sub-phases that need an AHJ inspection.

Once the rebuild closes, Recurring Jobs spin up 30/60/90-day mold re-inspections automatically, reconstruction material warranties live on the Warranties record, and the Command Center AI chat answers "show restoration jobs with re-inspection due this week."

11  Capabilities

Everything else a restoration shop runs on, on one platform.

Built around the mitigation lifecycle — not bolted on. No swivel-chair between five tools, no spreadsheet for who has which dehu. WhatsApp for property managers, call recordings with AI summaries for the after-hours review, and add-ons for AI Dispatcher, online booking, and voice. Every tile below links to its docs.

12  Why it matters

Cycle time — not job count — is the number that decides whether you scale past $3M.

Three reasons restoration contractors switch — and stay. Each point recaps a grounded section above: the lead-to-payment workflow and FieldCamp core building blocks turned into a contractor's lived KPIs.

13  The other trades we run

Same platform. Every trade you touch.

Adjacent trades that run on the same FieldCamp record — for the multi-service restoration shop.

14  FAQ

Questions restoration contractors actually ask before they switch.

Honest answers for the mitigation contractor comparing FieldCamp to Albi, DASH, JobNimbus, or documentation tools like Encircle and CoreLogic Mitigate. If we don't ship something — Tap-to-Pay, direct Xactimate ESX, autonomous phone receptionist, GPS chips on dehumidifiers — we say so.