About this agent
Ships in the FieldCamp agent marketplace — because voicemail is where after-hours leads go to wait, and sometimes to die.
Voicemail is the worst inbox in field service: linear, audio-only, and always listened to later than it should be. The customer with the burst pipe left you everything you need at 9:40 PM — name, address, callback — and it sits in an audio file until someone has two free hands and three free minutes.
This copilot drains that queue the moment a message lands. Each voicemail becomes a structured note: who called, the callback number, what's wrong in one line, how urgent it sounds and why, and the suggested next step. Your dispatcher triages a list at a glance instead of an inbox by ear.
What it actually does
Trigger: Voicemail received / transcript ready
- 1
Catches the message
voicemail_receivedFires on new voicemails on your business line, or on their transcripts when transcription completes.
- 2
Gets the words
transcribe_audioDeepgram transcription, attached in full so nothing is lost in summarizing.
- 3
Structures the note
extract_dispatch_noteCaller, callback number, the problem in one sentence, and any address or timing mentioned.
- 4
Flags how urgent it sounds
score_urgencyWater-where-it-shouldn't-be reads differently than a quote request — the note says which and why.
What you get
Voicemails as a triaged, skimmable list of dispatch notes with urgency signals — instead of an audio queue someone has to sit through.
A run, as you’d see it
Agent runs land on a timeline — what fired, what the agent found, and the action waiting for a human. This is that screen.
Voicemail received
After hours · 0:48 · (702) 555-0907
Details
Callback
(702) 555-0907 — left twice
Summary
Caller reports water heater leaking into the garage, water shut off at the valve. Wants a call first thing tomorrow. Urgency: high — active leak contained, customer anxious.
Writes notes unattended; it never calls anyone back. Pair with approval-gated request creation if you want records created from voicemails automatically.
By trade
Same agent, configured to how your vertical actually works.
Leak language gets flagged high before anyone has listened to the audio.
Tenant voicemails get matched to the property account, not just the caller.
Questions, answered
How is this different from my phone's voicemail transcription?
Your phone gives you a wall of text. This gives you a dispatch note: caller, callback, problem, urgency, next step — in your FieldCamp queue next to the client's history. The transcript is attached for the details, but nobody has to read it to triage.
Can it create the request automatically?
It drafts the note unattended; turning voicemails into client records and pipeline requests is the Inbound Lead Triage agent's job, with creation gated behind your approval rules. Most shops run both.
What languages does it handle?
Whatever your transcription handles — English and Spanish cover most US shops. The note always comes out in your operating language.